Platform
A shared foundation for sales and support conversations.
Bring product knowledge, customer context, and business rules into the conversations that help customers move forward.
Five layers, one conversation.
Every Bidirection conversation — selling or supporting — draws on the same stack.
Context
The conversation starts from what is relevant and permitted: the pages in play, what the customer has said they need, and the context the session is allowed to use.
Knowledge
Product information, onboarding guides, FAQs, and support material — the sources you connect become the substance of every answer.
Conversation
Voice carries the exchange, with captions alongside, an optional avatar for presence, and visual context — screen, camera, or files — when the customer adds it.
Rules and actions
Where invitations may appear, which offers are eligible, and which actions are permitted. The agent works inside these lines, and you draw them.
Connections
Deployment on your website, plus connections into the workflows around the conversation — catalog, knowledge, booking, support, and phone.
Configuration shown is illustrative — controls in these previews don't save real settings.
Getting started is a conversation too.
No big-bang rollout — we shape the experience with your team, then review it together before customers meet it.
- 1Discuss the workflowWhere customers need help, and what a good outcome looks like for your team.
- 2Configure knowledge and rulesConnect knowledge sources; set engagement conditions, offers, and permitted actions.
- 3Review the experienceWalk the conversations together with your team before customers meet them.
Built to connect around your stack.
These are the categories a deployment typically touches. We'll map the specific systems in your setup conversation.
Let's map your customer journey.
Tell us how customers choose and use your product — we'll shape the conversations around it.